10 Mar 2020
In uncertain times like these our main priority is to take all necessary steps to reassure and provide you with peace of mind; as well as to continue to inform you about all the necessary precautions that we are taking so that you can be confident that you are in good hands.
Following our relaxation of the cancellation policies for the benefit of guests, launched on March 5th, we are now going further by also embracing the Royal Caribbean Group’s ‘Cruise with Confidence’ initiative. Guests on cruises departing before July 31st, 2020 now have the additional option of cancelling their voyage as late as 48 hours prior to sailing.
Silversea's existing cancellation policy offers you long-term assurances on all sailings departing between June 1st and December 31st, 2020, while the ‘Cruise with Confidence’ policy covers upcoming voyages in the coming weeks.
Summary of ‘Cruise with Confidence’ policy applicable for existing and future bookings:
FOR SAILINGS DEPARTING FROM TODAY UNTIL MAY 31ST 2020
You are able to cancel their booking up to 2 days prior to departure and receive a Future Cruise Credit^ for the cruise portion of the booking. If you cancel in the last 48 hours before sailing, penalty will be 100% of the booking.
FOR SAILINGS DEPARTING BETWEEN JUNE 1ST AND JULY 31ST 2020
You have several options:
1) If you cancel up until 30 days prior to sailing date you can elect to receive either a 100% cash refund* or a 100% Future Cruise Credit^ for the cruise portion of the booking
2) If you cancel between 30 days and 2 days prior to sailing you will receive a 100% Future Cruise Credit^
3) If you cancel in the last 48 hours before sailing, penalty will be 100% of the booking. This cancellation will be subject to a customary administrative fee.
FOR SAILINGS DEPARTING BETWEEN AUGUST 1ST UNTIL DEC 31ST 2020
You are able to cancel your booking up to 30 days prior to departure and receive 100% cash refund* of the monies paid to Silversea.
If you cancel inside the last 30 days before sailing, penalty will be 100% of the booking. This cancellation will be subject to a customary administrative fee.
^The Future Cruise Credit amount will exclude any amounts paid for air fees, air upgrades, deviation fees, pre, post and overland tours, transfers, hotels and insurance.
*Cash refund means original amount paid in the original currency refunded to the original method of payment. It will exclude any amounts paid for air fees, air upgrades, deviation fees, pre, post and overland tours, transfers, hotels and insurance.
Thanks to the addition of the ‘Cruise with Confidence’ options to the existing Silversea cancellation policies, Silversea is now offering one of the most comprehensive rebooking policies in the industry.
Click here to view our consumer website describing the new policy.https://www.silversea.com/temporary-amendment-to-cancellation-policy.html
Below are some helpful links to keep you informed of the latest information we have available:
Latest updates from Silversea and the measures we are taking, developed in consultation with experts.https://www.silversea.com/update-on-coronavirus.html
Facts and Figures on Coronavirus from reputable sources.https://www.silversea.com/coronavirus-faq-and-figures.html
Maintaining your trust and confidence is of upmost importance to us. Should anything change, we will be communicating with you.
We look forward to welcoming you onboard, when you feel the time is right to enjoy an incredible Silversea voyage.
Warm regards, Andreas Nüssel - Managing Director Europe
Please contact Nicky or Peter for more information